Privacy Policy

Introduction
This Privacy Policy (hereinafter referred to as the "Policy") explains how BTCCHANGE ("we," "us," "our") collects, uses, shares, and protects the Personal Information you provide to us while using the btcchange24.com or btcchange24.org website (hereinafter referred to as the "Website") or our products. It regulates the rules for processing personal data of our customers, their partners, representatives, and all other visitors of the Website.
BTCCHANGE24 is committed to protecting your privacy. We have implemented all necessary legal, technical, and organizational measures to ensure the confidentiality, integrity, and availability of your personal information.
By "Personal Information" or "Personal Data," we mean any data by which you can be identified or that can help identify you.
The Personal Data Protection and Electronic Documents Act applies to the processing of personal data by BTCCHANGE24.

Our Contact Information
All references to BTCCHANGE24.COM or BTCCHANGE24.ORG "us," "we," or "our" refer to BTCCHANGE24. For any data protection-related inquiries, please contact us at support@btcchange24.com.

What Personal Information We Collect
Types of personal information we may collect include:

Contact details (email, phone number, or messenger ID)
Information from your identification document
Residential address
Financial information
Employment details
History of your logs and activity on the site
IP address, browser and operating system information, device fingerprint
Other information required under the AML policy and/or Terms of Use (more details at https://www.btcchange24.com/en/rules/aml/)

Most of the information we collect is provided directly by you. We may also receive some information from publicly available sources (e.g., sanctions) or from our contractors. We use screening lists provided by data suppliers, identity verification, anti-fraud, and transaction monitoring services.
Please note that we will not be able to provide you with our services if you refuse to provide information according to our KYC/AML requirements, which you will be informed of after you decide to apply for any of our services that require identity verification and ongoing activity monitoring. Please be aware that in some cases, additional data and documents may be required for KYC and AML/CTF purposes.
Please note that the processing of your personal data may involve automated decision-making, including profiling. We may use automated decision-making, including profiling, for registration, account maintenance, and fraud prevention.

How We Obtain Information and Why We Have It
We process our clients' data for the following purposes:

To provide our services to you as an individual or corporate client you represent
To communicate with you or respond to your inquiries
To comply with our legal obligations (e.g., KYC/AML requirements)
To assist in criminal investigations and take regulatory actions
To protect your assets from unauthorized access
To prevent any fraud and scams
To provide you with information about our products, news, and updates
To resolve disputes and protect your interests or the interests of other users

In accordance with Canadian law, when processing this information, we rely on:

Your consent. You can withdraw your consent at any time by contacting us at support@btcchange24.com
A contractual obligation
A legal obligation to comply with AML/CTF requirements under applicable laws and regulations, maintain records for tax purposes
A legitimate interest in providing necessary updates regarding our services, preventing fraudulent activities both proactively and retrospectively, and communicating with employees of our clients and business partners.

Personal Information Collected Automatically
We may collect personal data automatically when you use our Services, as described below.

Cookies. Cookies are small text files placed in device browsers that store settings and facilitate and improve your experience.
Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about interactions with our Services.

With Whom We Share Your Personal Information
We may share this information with:

Our affiliates, agents, and representatives
Our contractors providing identity verification and anti-fraud software
Our contractors providing information from publicly available sources (e.g., sanctions)
Our financial service providers through whom we conduct fiat currency transactions on our services and back
Law enforcement or regulatory authorities if required or permitted by law.

Retention of Personal Data
We ensure that any information needed for any purpose will not be kept longer than necessary. We retain your personal data only to comply with our legal obligations, resolve disputes, and protect your and our legitimate interests.
We will retain your personal information for a maximum period of three (3) years after the termination of your legal relationship with us.
You can always request the deletion of personal data. However, please note that in some cases, we are required to retain your information to comply with legal requirements.

Your Rights
Under data protection law, you have the following rights:

Your right of access. You have the right to request copies of your personal information from us.
Your right to rectification. You have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure. You have the right to ask us to delete your personal information.
Your right to restrict processing. You have the right to ask us to restrict the processing of your information.
Your right to object to processing. You have the right to object to the processing of your personal data.
Your right to data portability. You have the right to ask that we transfer the information you provided to another organization or to you.

You do not have to pay any fee for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at support@btcchange24.com if you wish to make a request.
Please note that in some cases we may not be able to fulfill your request due to our legal obligations or overriding legitimate interest. In such cases, we will explain the reasons why your request cannot be fulfilled and how you can lodge a complaint.

Security
BTCCHANGE24 has implemented security measures to comply with recognized international security standards. Our platform also uses SSL or TLS encryption for security and to protect confidential transmission of content when you send us inquiries.

Changes to the Policy
BTCCHANGE24 may amend this Policy at any time. We may notify you of this on our website or via email.

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